Cultured Estates — Master Legal Terms

    Effective date: 1 January 2026
    Version: 1.0
    Operator: Laneways Software and Digital Pty Ltd (ACN 608 948 303 · ABN 50 608 948 303) trading as Cultured Estates

    0. Introduction and how to read these terms

    0.1 Who we are

    In these terms, "we", "us" and "our" mean Laneways Software and Digital Pty Ltd (ACN 608 948 303, ABN 50 608 948 303), an Australian proprietary limited company. We trade under the registered ASIC business name "Cultured Estates", which is owned by Laneways Software and Digital Pty Ltd. Our principal place of business is 3 Olive Street, Caulfield South, Victoria 3162, Australia. You can contact us at info@culturedestates.com.

    Where the context requires, "Cultured Estates" refers to the brand under which we operate the website https://www.culturedestates.com, our online courses (which are hosted and delivered through the GoHighLevel ("GHL") platform), our coaching and consulting services, our software, snapshots, automations and tools delivered via GHL or otherwise, and the related social media, podcast and content channels listed in clause 0.5 (together, the "Services").

    0.2 What this document covers

    This is a single master document that combines, in one place, all of the legal terms that apply to your use of the Services. It is structured in numbered Parts so that you can quickly find what you need:

    • Part 1 — Definitions used throughout this document.
    • Part 2 — Terms of Service: the contract that governs your access to and use of the Services.
    • Part 3 — Disclaimers and Limitation of Liability: important notices about what the Services are and are not.
    • Part 4 — Privacy Policy: how we collect, use, disclose and protect your personal information.
    • Part 5 — General Provisions: governing law, dispute resolution, and other legal mechanics.
    • Part 6 — Contact details and how to make a complaint.

    0.3 Acceptance

    By accessing or using any of the Services — including by browsing our website, creating an account, purchasing a course, booking a coaching session, installing or using any of our software, snapshots or GHL automations, or subscribing to our communications — you confirm that you have read, understood, and agree to be bound by this document. If you do not agree, you must stop using the Services.

    If you are entering into this agreement on behalf of a company, organisation or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

    0.4 Updates

    We may update this document from time to time. The current version, with its effective date, will always be available on our website. Material changes will be notified to active customers by email and/or by an in-product notice with reasonable advance notice where required by law. Your continued use of the Services after the effective date of an update constitutes acceptance of the updated terms.

    0.5 Properties and channels covered by these terms

    These terms apply to the following properties and channels, and to any successor or replacement properties operated by us under the same brands. Where a third-party platform is listed, your interaction with that platform is also governed by the platform's own terms and privacy notices, which we cannot override. Strikethrough or replacement of any of these channels does not affect the validity of these terms in respect of the remaining channels.

    Cultured Estates (primary brand)

    • Website: https://www.culturedestates.com
    • Course platform (LMS) and customer portal: hosted on GoHighLevel (HighLevel Inc.)
    • LinkedIn (company): https://linkedin.com/company/culturedestates
    • Reddit: https://reddit.com/user/CulturedEstates

    Farm Change (related brand operated by us)

    • Facebook: https://www.facebook.com/farmchangepodcast
    • Instagram: https://instagram.com/farmchange
    • LinkedIn (showcase): https://linkedin.com/showcase/farmchange
    • Reddit: https://reddit.com/user/farmchange
    • Substack: https://farmchange.substack.com/
    • TikTok: https://tiktok.com/@farmchange
    • YouTube: https://youtube.com/@farmchange
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/farm-change-with-romey/id1889134842
    • Spotify: https://open.spotify.com/show/145T20vdwppjpuVYldMwOI
    • YouTube podcast playlist: https://youtube.com/playlist?list=PLLp0dEoJJkJeUzILAAfKp7FrykrcIgHRB

    Founder / operator-personal channels used for the business

    The following channels are operated personally by our founder and director, Jerome Rault ("Romey"), and are used in connection with the business. Where you interact with these channels in a business context (for example, by enquiring about our Services), these terms and our Privacy Policy apply to that interaction. Personal use of these channels by Jerome outside of the business is not covered by these terms.

    • Instagram: https://instagram.com/jeromerault
    • LinkedIn: https://linkedin.com/in/jeromerault
    • Pinterest: https://au.pinterest.com/jeromerault/
    • Reddit: https://reddit.com/user/jeromerault/

    Part 1 — Definitions

    In this document, unless the context otherwise requires:

    • ACL — means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth).
    • Account — means an account you create to access any of the Services.
    • Confidential Information — means non-public information disclosed by one party to the other that is marked as confidential or that a reasonable person would understand to be confidential, including pricing, course materials, source files, customer lists and business plans.
    • Content — means any text, images, audio, video, software, code, data, templates, snapshots, automations, downloads, communications and other materials made available through the Services.
    • Course — means any online or downloadable educational program, module, workshop, masterclass, membership or similar offering made available by us.
    • Coaching Services — means any 1:1 or group coaching, consulting, advisory, strategy, audit, done-for-you or done-with-you service we provide.
    • Fees — means the prices, subscription fees, set-up fees and other amounts payable for the Services, as set out at the point of purchase or in a separate written agreement.
    • GHL Tools — means software, snapshots, sub-accounts, workflows, automations, templates, custom code, integrations and related tools that we license, deliver or configure for you, whether on the GoHighLevel platform or elsewhere.
    • Personal Information — has the meaning given in the Privacy Act 1988 (Cth), and where applicable to a particular customer, also includes "personal data" as defined under the GDPR/UK GDPR and "personal information" as defined under the CCPA/CPRA.
    • Services — has the meaning given in clause 0.1.
    • User Content — means any content you upload, post, transmit, configure or otherwise make available through the Services, including data you process using GHL Tools.
    • You — means the natural person, or the entity on whose behalf the natural person is acting, that accesses or uses the Services.

    Part 2 — Terms of Service

    2.1 Eligibility

    To use the Services you must be at least 18 years old and capable of forming a legally binding contract under the laws that apply to you. The Services are not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided personal information to us, please contact us so we can delete it.

    2.2 Accounts and security

    You may need to create an Account to access certain Services. You agree to (a) provide accurate and complete information; (b) keep your login credentials secure and confidential; (c) be responsible for all activity that occurs under your Account; and (d) notify us promptly of any suspected unauthorised access. We may suspend or terminate Accounts that we reasonably believe are being used in breach of these terms.

    Course logins, coaching memberships and GHL Tool licences are issued for individual use only unless we expressly agree otherwise in writing. Sharing logins, reselling access, or providing access to people who have not paid for it is a material breach of these terms.

    2.3 Acceptable use

    You must not, and must not permit any third party to:

    • use the Services to violate any law, regulation or third-party right;
    • copy, reproduce, distribute, publicly display, sublicense, sell, rent, lease, or create derivative works from any Content, except as expressly permitted;
    • attempt to gain unauthorised access to any part of the Services, other accounts, computer systems or networks;
    • introduce malware, viruses, scraping bots, denial-of-service tools, or any code intended to disrupt or impair the Services;
    • reverse engineer, decompile, disassemble, or attempt to derive source code from any GHL Tool or other software, except to the extent permitted by mandatory applicable law;
    • use the Services to send spam, unlawful, harassing, defamatory, deceptive, infringing or otherwise objectionable material;
    • impersonate any person or misrepresent your affiliation with any person or organisation;
    • use any GHL Tool or automation we provide to send communications that breach the Spam Act 2003 (Cth), CAN-SPAM Act, CASL, GDPR/PECR direct marketing rules, or any other applicable law in the recipient's jurisdiction;
    • use the Services to train, fine-tune, or evaluate machine-learning or AI systems without our prior written consent;
    • use the Services in any way that could damage our reputation or that of our licensors, partners or other customers.

    2.4 Course access and licence

    Subject to your payment of the applicable Fees and your continued compliance with these terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and view the Course Content for your personal, non-commercial educational use, for the access period specified at the point of purchase (which, unless we say otherwise, is for as long as we continue to operate the relevant Course on our then-current platform).

    You acknowledge that we may, at any time, update, restructure, retire, or discontinue any Course or Course Content, including for legal, commercial or technical reasons. Where we discontinue a Course you have paid for and we have not provided substantially the value paid, we will offer a reasonable substitute, an extension, or a pro-rata refund consistent with the ACL where it applies.

    You may download materials only where a download function is expressly provided, and only for your own personal study. You must not record live calls, share recordings, post Course Content publicly, upload Course Content to AI training systems, or otherwise distribute Course Content.

    2.5 Coaching and consulting services

    Coaching Services are delivered as described at the point of purchase or in a separate proposal, statement of work or engagement letter (an "SOW"). Where there is any inconsistency between an SOW and these terms, the SOW prevails to the extent of the inconsistency.

    Sessions must generally be booked and rescheduled in line with the cancellation/rescheduling notice we publish at the point of purchase or within the booking system. Sessions missed without sufficient notice are forfeited unless we agree otherwise. Coaching packages typically have a window in which the included sessions must be used; unused sessions outside that window will lapse unless the ACL or another mandatory law requires otherwise.

    Coaching Services are advisory and educational in nature. They are not, and must not be relied on as, professional legal, financial, taxation, medical, psychological or migration advice. You remain solely responsible for the decisions you make and the actions you take in your business or personal life.

    2.6 Software, GHL applications and tools

    Where we deliver GHL Tools to you, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to install, configure and use those GHL Tools solely for your own internal business operations and only within accounts and sub-accounts that you control or that we set up for you. Unless we expressly agree in writing, you may not (a) license, sell, rent, lease, share, redistribute or sublicense the GHL Tools to any third party; (b) use the GHL Tools as part of an agency offering or white-label package without entering into a separate reseller or partner agreement with us; or (c) use the GHL Tools to provide services to clients of a competitor of ours.

    The GHL platform is operated by HighLevel Inc., not by us. Your use of GHL is also governed by HighLevel's own terms of service, acceptable use policy and privacy notices, which you are responsible for reviewing and complying with. We are not responsible for the availability, performance, security or pricing of the underlying GHL platform, nor for any changes HighLevel makes to it.

    Snapshots, workflows, automations, custom code and templates we provide are licensed "as configured" at the time of delivery. We may, but are not obliged to, provide updates, bug fixes or feature additions. Where we offer ongoing support, the scope and response times will be set out at the point of purchase or in your SOW.

    2.7 Fees, payments and billing

    All Fees are quoted in the currency stated at the point of purchase. Unless we state otherwise, prices are exclusive of GST and any other applicable taxes, duties, withholdings or third-party processing fees, which will be added at checkout where required. You authorise us (and our payment processor) to charge your nominated payment method for the Fees and any applicable taxes.

    If a payment fails, we may suspend or restrict access to the relevant Service until the failure is resolved. You are responsible for all chargebacks, reversals and bank fees that result from disputes raised in bad faith or in breach of these terms.

    Late payment of any invoice may attract interest at the rate of the Reserve Bank of Australia cash rate target plus 4% per annum, calculated daily and compounding monthly, until paid in full, in addition to reasonable recovery costs.

    2.8 Subscriptions, renewals and cancellations

    Some Services are offered on a recurring subscription basis (for example, memberships or ongoing access to GHL Tools). Subscriptions automatically renew at the end of each billing cycle at our then-current rates unless you cancel before the renewal date through the cancellation method we provide (typically your account dashboard or by emailing us).

    Cancellation takes effect at the end of the then-current paid billing period. Unless required by the ACL or other mandatory law, we do not provide pro-rata refunds for partial billing periods. We may change subscription pricing on reasonable notice (at least 30 days for monthly plans and 60 days for annual plans, or any longer period required by law); the new price applies from your next renewal.

    2.9 Refund policy and your Australian Consumer Law rights

    Our goodwill refund position varies by product type and is set out below. These goodwill rights are in addition to, and do not limit or replace, the consumer guarantees and other non-excludable rights you have under the ACL or any equivalent mandatory consumer protection law that applies to you.

    2.9.1 Australian Consumer Law guarantees

    Our goods and services come with guarantees that cannot be excluded under the ACL. For major failures with our Services, you are entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Services remedied if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this document limits or excludes any guarantee, right or remedy you may have under the ACL where it applies.

    2.9.2 Courses and digital products

    Because Courses are digital products that are delivered immediately and consumed at your own pace, all sales of Courses are final and non-refundable except (a) where the ACL or another mandatory law requires a refund; (b) where we have made an express written promise of a refund (for example, a marketing-page money-back guarantee), in which case that promise applies on its stated terms; or (c) at our absolute discretion as a goodwill gesture.

    2.9.3 Coaching Services

    Coaching Services are personalised and time-blocked. Once a session has been delivered (or has been forfeited under clause 2.5), it cannot be refunded. Where you have pre-paid for a package and we have not yet delivered any sessions, you may request a refund of the unused portion within 14 days of purchase, less any reasonable administrative costs and any third-party processing fees we cannot recover. The ACL guarantees in clause 2.9.1 continue to apply.

    2.9.4 GHL Tools and software

    Once GHL Tools have been delivered to your account or environment, the licence is generally non-refundable because the value has been transferred. Where a GHL Tool is materially defective and we are unable to remedy the defect within a reasonable period, we will refund the relevant Fees in line with the ACL.

    2.9.5 How to request a refund

    To request a refund, email info@culturedestates.com with your order number, the product or service you purchased, the date of purchase, and the reason for your request. We will respond within a reasonable time, usually within 10 business days. If we approve a refund, we will process it back to the original payment method.

    2.10 Intellectual property

    As between you and us, we (or our licensors) own all right, title and interest in and to the Services and all Content, including all copyright, trademarks, patents, trade secrets and other intellectual property rights. Except for the limited licences expressly granted to you in this document, no rights are granted to you, by implication, estoppel or otherwise. The trademarks, logos and brand names "Cultured Estates" (a business name registered with ASIC and owned by Laneways Software and Digital Pty Ltd), "Laneways Software and Digital Pty Ltd", and any related marks are owned by or licensed to us, and you must not use them without our prior written consent.

    2.11 Your User Content

    You retain ownership of any User Content you submit to the Services. You grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, modify (only as needed for technical operation), display and use your User Content solely to operate, support, improve and secure the Services for you, and to comply with our legal obligations.

    You represent and warrant that you have all rights necessary to grant this licence and that your User Content does not infringe any third-party right or law. You are solely responsible for the User Content you submit, including its accuracy, legality, and compliance with applicable privacy and marketing laws.

    2.12 Third-party services and links

    The Services may contain links to, or rely on integrations with, third-party services, websites or platforms (for example, GoHighLevel, Stripe, payment processors, email providers, analytics providers, AI providers, and social media platforms). We do not control those third parties and are not responsible for their content, terms, privacy practices, availability or pricing. Your use of those third-party services is governed by their own terms, and you should review them before use.

    2.13 Modifications to the Services

    We may add to, change, suspend, restrict or discontinue any part of the Services at any time, including for legal, security, commercial or technical reasons. Where we discontinue a paid Service that you have purchased and you have not yet received substantially the value paid, we will offer a reasonable substitute, extension or pro-rata refund, consistent with the ACL where it applies.

    2.14 Suspension and termination

    We may suspend or terminate your access to all or part of the Services with immediate effect if (a) you materially breach these terms; (b) you fail to pay any Fees when due; (c) we reasonably believe your conduct is unlawful, harmful, fraudulent or abusive; or (d) we are required to do so by law, court order or a payment processor.

    You may stop using the Services at any time. Cancellation of paid Services takes effect in line with clause 2.8. Termination does not affect any rights or obligations that have accrued before termination, and clauses that by their nature should survive (including those in Parts 3, 4 and 5) will survive.

    Part 3 — Disclaimers and Limitation of Liability

    3.1 Educational and informational nature

    All Courses, coaching content, written materials, videos, calls, templates, scripts, GHL Tools, automations and other Content are provided for general educational and informational purposes only. They are not, and must not be relied on as, professional legal, accounting, taxation, financial product, medical, psychological, migration, real estate or other regulated advice. You should obtain advice from an appropriately qualified and licensed professional in your jurisdiction before acting on anything you learn through the Services.

    3.2 No guarantee of results

    We are passionate about what we teach and we work hard to make our Services valuable. However, individual results vary and depend on many factors that are entirely outside our control, including your effort, skill, experience, market conditions, technology stack, team, budget, and timing. We do not guarantee any specific business, financial, marketing, traffic, conversion, ranking, lead-generation or other outcome from your use of the Services.

    3.3 Earnings and income disclaimer

    Where we share examples of revenue, conversions, leads, ROI, client outcomes or other results — whether ours or those of customers — those examples are not promises, projections or guarantees of what you will achieve. They are illustrative only. The typical purchaser of a Course or coaching offering should not expect to earn any specific amount, and many will earn nothing more than they earned before purchasing. You assume all risk associated with implementing what you learn.

    3.4 Testimonials and case studies

    Testimonials, case studies and reviews displayed on our website or in our marketing reflect the genuine experience of the customer at the time they were given. They are not paid endorsements unless explicitly disclosed, but the customers are not necessarily typical, and their results should not be expected to be replicated.

    3.5 Affiliate, partner and sponsorship disclosures

    We may receive commissions, referral fees, free or discounted products, or other benefits from third parties whose products or services we recommend (including, where applicable, the GoHighLevel platform). Where the law requires (including under ACCC guidance, FTC endorsement guides, ASA/CAP rules and similar), we will make those relationships clear in close proximity to the relevant recommendation. Our recommendations are based on our genuine view of the product or service at the time.

    3.6 Third-party content and platforms

    Some Content references, embeds or relies on materials, software or platforms owned by third parties (including HighLevel/GHL, Stripe, payment processors, AI providers, social platforms, analytics providers and template marketplaces). Those materials are owned by their respective owners and are subject to the owners' own terms. We accept no responsibility for any loss, damage or liability arising from your use of, or inability to use, any third-party material or platform.

    3.7 "As is" and "as available"

    To the maximum extent permitted by law, the Services are provided "as is" and "as available", without representations, warranties, conditions or guarantees of any kind, whether express or implied, including merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, uninterrupted operation, error-free operation or freedom from viruses or other harmful components. Some Services rely on third-party platforms (including GHL) and the internet, which we do not control.

    3.8 Limitation of liability

    To the maximum extent permitted by law, neither party is liable to the other for any indirect, special, incidental, consequential, exemplary or punitive damages, or for any loss of profits, revenue, savings, opportunity, goodwill, data, business interruption, or anticipated benefits, however caused, whether in contract, tort (including negligence), under statute or otherwise, even if the party has been advised of the possibility of such loss.

    To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with the Services or this document, in any 12-month period, is limited to the greater of (a) the Fees you paid us for the Service that gave rise to the claim in the 12 months immediately before the event giving rise to the claim; or (b) AUD $100.

    3.9 Indemnity

    To the maximum extent permitted by law, you agree to indemnify and hold us, our affiliates, officers, employees, contractors and licensors harmless from and against any claim, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or connected with: (a) your breach of this document; (b) your User Content; (c) your unlawful or negligent use of the Services; or (d) your infringement of any third-party right. We will give you reasonable notice of any claim and let you participate in its defence with counsel of your choice at your cost.

    3.10 Force majeure

    Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, fire, flood, pandemics, public health orders, war, terrorism, civil unrest, strikes, labour disputes, government action, internet or telecommunications outages, third-party platform failures (including GHL outages), and cyber-attacks. The affected party must use reasonable efforts to mitigate the impact and resume performance promptly.

    Part 4 — Privacy Policy

    This Part is our Privacy Policy. It describes how Laneways Software and Digital Pty Ltd (ACN 608 948 303) trading as Cultured Estates ("we", "us", "our") collects, uses, holds, discloses and protects your Personal Information when you use the Services. We are committed to handling your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"), and — where applicable to a particular customer — the EU General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR"), the UK GDPR and Data Protection Act 2018, the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA"), and Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA").

    4.1 The Personal Information we collect

    We collect Personal Information that is reasonably necessary for, or directly related to, our functions and activities. Depending on how you interact with us, the categories we collect include:

    • Identity and contact details — name, email address, phone number, business name, country/region, billing/postal address.
    • Account credentials — username, hashed password, login activity, two-factor authentication metadata.
    • Transaction data — products and services you purchased, prices, currency, taxes, invoices, refund history, and the last four digits and brand of the payment method (full card numbers are handled by our payment processors and never stored by us).
    • Usage and device data — IP address, approximate location derived from IP, device and browser type, operating system, referring URL, pages and Content viewed, time on page, click events, and similar telemetry collected through cookies, pixels, SDKs and server logs.
    • Course and coaching interactions — progress, completions, quiz/assessment responses, questions submitted, calls booked, recording metadata (and, where you have consented, the recordings themselves).
    • Marketing and communications data — your subscription preferences, opens, clicks, replies, unsubscribes, and any communications you send us.
    • User Content and data you process through GHL Tools — for example, contact lists, message templates, and configuration data. Where this data includes personal information about your end-users, you are typically the controller and we act as your processor in respect of that data (see clause 4.6).
    • Sensitive information — we generally do not seek sensitive information (such as health, racial or religious data). If you choose to send it to us (for example in a coaching context), we will only handle it as reasonably necessary and with your consent.

    4.2 How we collect Personal Information

    We collect Personal Information directly from you (for example, when you fill in a form, create an Account, purchase a product, book a call or email us); automatically when you use the Services (cookies, pixels, server logs); from publicly available sources (such as your business website); and from third parties (such as our payment processor, our email service provider, our analytics provider, social platforms where you have authorised the connection, and partners who refer customers to us).

    Where it is unreasonable or impracticable to collect Personal Information directly from you, we collect it from others — for example, where you are a referee provided by a customer, or where a colleague signs you up to attend a paid event.

    4.3 Why we collect, hold, use and disclose Personal Information

    We use Personal Information for the following purposes:

    • to set up and manage your Account, deliver the Services, and provide customer support;
    • to process payments, issue invoices, and manage refunds, chargebacks and accounts receivable;
    • to operate, secure, troubleshoot, optimise and improve the Services and develop new features;
    • to detect, prevent and respond to fraud, abuse, security incidents and breaches of these terms;
    • to communicate with you about your purchases, important service updates, and changes to these terms (these are transactional messages you cannot opt out of while you remain a customer);
    • to send you marketing and educational communications about our Services and related products that we think will be of interest to you, where we are permitted to do so under applicable law and in line with your preferences;
    • to comply with our legal obligations, including under Australian, EU/UK, US and Canadian law, and to enforce our rights;
    • to conduct internal research, reporting and business analysis;
    • for any other purpose disclosed to you at the point of collection.

    4.4 Lawful bases (GDPR / UK GDPR)

    Where the GDPR or UK GDPR applies to our processing of your Personal Information, we rely on the following lawful bases:

    • Performance of a contract — to provide the Services you purchased, deliver Courses and coaching, and manage your Account.
    • Legitimate interests — to operate, secure and improve the Services, prevent fraud, conduct direct marketing of our own similar services to existing customers (where this is a recognised legitimate interest), defend legal claims, and run internal analytics. Where we rely on legitimate interests, we balance them against your rights and freedoms.
    • Consent — for non-essential cookies and similar technologies, certain marketing communications, recording of calls beyond what is reasonably necessary, and any processing of special-category data. You can withdraw consent at any time.
    • Legal obligation — to comply with tax, accounting, anti-fraud, anti-money-laundering and other regulatory requirements.
    • Vital interests / public interest — only in rare cases where required.

    4.5 Disclosure to third parties

    We do not sell or rent your Personal Information. We may disclose it to:

    • service providers and processors who help us operate the Services — including hosting, analytics, customer support, communications, scheduling, video conferencing, calendaring, email and SMS delivery, AI assistants, payment processing, fraud prevention, accounting, and CRM/automation platforms (including HighLevel/GHL);
    • our professional advisers — lawyers, accountants, auditors and insurers — under duties of confidentiality;
    • a successor entity in connection with a merger, acquisition, restructure or sale of all or part of our business;
    • law-enforcement, regulators, courts and other public authorities — where we are required or permitted to do so by law, or where it is necessary to protect our rights, property or safety, or that of others;
    • with your consent or at your direction (for example, where you authorise an integration).

    We require our service providers to handle Personal Information consistently with this Privacy Policy and applicable law, and to use it only for the purposes for which we engage them.

    4.6 Where we act as a processor for our customers

    When you use GHL Tools or other Services to manage information about your own end-users (for example, your subscribers, leads or clients), you are usually the controller (or APP entity) of that information and we act as your processor (or service provider). In that role we will (a) process the data only on your documented instructions and as permitted by law; (b) keep it confidential; (c) implement reasonable technical and organisational measures; (d) assist you, to the extent reasonably possible, with data-subject requests, security incidents, and impact assessments; and (e) on termination, return or delete the data, subject to legal retention requirements. If you require a separate Data Processing Addendum (DPA), contact us.

    4.7 International data transfers

    We are based in Australia and our service providers operate in Australia, the European Economic Area, the United Kingdom, the United States, Canada, and other countries. As a result, your Personal Information may be transferred to, stored in, and processed in countries with data-protection laws different from those in your country.

    Where we transfer Personal Information out of the EEA, the UK or other restricted regions, we rely on appropriate safeguards, which may include the European Commission's Standard Contractual Clauses (SCCs), the UK International Data Transfer Addendum, adequacy decisions where they exist, and supplementary measures where required. Where Australian Privacy Principle 8 applies, we take reasonable steps to ensure overseas recipients handle Personal Information consistently with the APPs.

    4.8 How long we keep Personal Information

    We retain Personal Information for as long as it is needed for the purposes set out in this Privacy Policy, after which we will delete or de-identify it. Typical retention periods include:

    • Account and customer records: while you have an Account plus 7 years after closure (Australian tax and corporate record-keeping).
    • Transaction and tax records: 7 years from the end of the relevant financial year.
    • Marketing data and email engagement: until you unsubscribe, plus a short suppression period to honour your opt-out.
    • Course progress and recordings: while you have access to the relevant Course, plus a reasonable archival period.
    • Server logs: typically 30 to 180 days, longer if needed for security investigations.

    Different periods may apply where the law requires longer retention or where we need to retain information to defend legal claims.

    4.9 Security

    We take reasonable technical and organisational measures to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include access controls, encryption in transit, segregated production environments, vendor due diligence, and staff training. No system is perfectly secure; if you have reason to believe your interaction with us is no longer secure, please contact us immediately.

    4.10 Cookies and similar technologies

    We and our service providers use cookies, pixels, local storage and similar technologies to remember your preferences, keep you logged in, understand how you use the Services, and measure the effectiveness of our marketing. You can control cookies through your browser settings, though disabling essential cookies may prevent some features from working.

    4.11 Direct marketing

    We may send you marketing communications by email or other channels. You can opt out at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us. Opting out of marketing does not stop us from sending you essential transactional messages (such as password resets or billing notices).

    4.12 Your rights — Australia (Privacy Act / APPs)

    If you are in Australia, you have the right to request access to the Personal Information we hold about you and to request that we correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. See clause 4.20 for how to contact us.

    4.13 Your rights — EEA / UK (GDPR / UK GDPR)

    If you are in the EEA or the UK, you have the right to (a) access your Personal Information; (b) correct inaccuracies; (c) request erasure ("right to be forgotten"); (d) restrict processing; (e) object to processing (including for direct marketing); (f) data portability; and (g) withdraw consent at any time (without affecting the lawfulness of prior processing). You also have the right to lodge a complaint with a supervisory authority.

    4.14 Your rights — California (CCPA / CPRA)

    If you are a California resident, you have the right to know what Personal Information we collect, use, and disclose; the right to request deletion; the right to correct inaccurate information; and the right to not be discriminated against for exercising these rights. We do not "sell" or "share" Personal Information as those terms are defined under the CCPA/CPRA.

    4.15 Your rights — Canada (PIPEDA)

    If you are in Canada, you have the right to request access to and correction of your Personal Information, and to withdraw consent to its collection, use or disclosure (subject to legal or contractual restrictions and reasonable notice).

    4.16 Children's privacy

    The Services are not intended for individuals under 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

    4.17 Automated decision-making

    We do not use Personal Information for automated decision-making or profiling that produces legal effects or similarly significant effects on you.

    4.18 Notifiable data breaches

    In the event of an eligible data breach, we will notify you and the relevant regulatory authorities (such as the OAIC in Australia or the relevant supervisory authority in the EU/UK) as required by applicable law.

    4.19 Changes to this Privacy Policy

    We may update this Privacy Policy from time to time. The current version will be posted on our website with the effective date. We encourage you to review it periodically.

    4.20 How to contact us, request access or make a privacy complaint

    To exercise your rights, ask a question, or make a privacy complaint, please contact us at info@culturedestates.com. We will respond to complaints within a reasonable time (usually 30 days). If you are not satisfied with our response, you may contact the relevant privacy regulator in your jurisdiction.

    Part 5 — General Provisions

    5.1 Governing law and jurisdiction

    This document and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.

    Each party irrevocably agrees that the courts of Victoria, Australia, and the federal courts sitting there, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this document or its subject matter or formation.

    5.2 Dispute resolution

    Before commencing any formal legal proceedings, the parties agree to negotiate in good faith to resolve any dispute arising out of or in connection with this document. The party raising the dispute must give written notice to the other party detailing the nature of the dispute. If the dispute is not resolved within 30 days of the notice, either party may commence legal proceedings.

    5.3 Severability

    If any provision or part-provision of this document is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this document.

    5.4 No waiver

    A failure or delay by a party to exercise any right or remedy provided under this document or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

    5.5 Assignment

    You may not assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under this document without our prior written consent. We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights or obligations under this document.

    5.6 Independent contractors

    Nothing in this document is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.

    5.7 Entire agreement

    This document constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

    5.8 Notices

    Any notice given to a party under or in connection with this document shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case), or sent by email to the address specified by the party.

    5.9 Survival

    Any provision of this document that expressly or by implication is intended to come into or continue in force on or after termination or expiry of this document shall remain in full force and effect.

    5.10 Language

    This document is drafted in the English language. If this document is translated into any other language, the English language version shall prevail.

    Part 6 — Contact

    If you have any questions about these terms or the Services, please contact us at:

    Laneways Software and Digital Pty Ltd trading as Cultured Estates
    Email: info@culturedestates.com
    Address: 3 Olive Street, Caulfield South, Victoria 3162, Australia